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Frequently Asked Questions

  • Are your earrings OK for sensitive ears?
    All my earrings are nickel free and hypoallergenic. The hoop earrings are rhodium plated and the large ‘boho’ earrings are gold plated.
  • Can I put my piece in the washing machine?
    Yes. All bags can be washed on a delicate cycle, but please be aware that some of the colours may fade. Other products, such as key-rings, wristlets and rainbows cannot be machine washed.
  • What materials are your bags made from?
    All my bags are made with 100% cotton braided and sustainable Bobbiny cord. Bobbiny is a premium cord supplier.
  • Do you make custom pieces?
    Yes. If you would like a made-to-order piece, feel free to check out my social media for availability. Or contact me for more information.
  • Do you except returns?
    For all refunds and exchange questions please see my refunds and exchange policy or contact us for more information.
  • Can I exchange my piece if I don’t like the colour?
    For all refunds and exchange questions please see my refunds and exchange policy or contact us for more information.
  • What do I do if my piece is broken or faulty?
    For all refunds and exchange questions please see my refunds and exchange policy or contact us for more information.
  • What address do I send my piece back to if I need a refund or exchange?
    For all refunds and exchange questions please see my refunds and exchange policy or contact us for more information.
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